Patient Information

Why Physiotherapy?

Physiotherapists are trained primary providers and experts in the area of musculoskeletal pain and injury.  You can make an appointment, or claim for an injury, without a referral.  We can lodge your ACC or insurance claim, order Xrays and ultrasound scans and refer to Orthopaedic Specialists directly.   Our staff are trained to recognise non-musculoskeletal conditions and will refer those to an appropriate provider for further investigation.   We maintain good relationships with the GP’s in our area, to ensure that we are all on the same page when it comes to your healthcare.

What to expect from your Consultation

Please arrive a few minutes early for your appointment, as our reception staff will need to take some personal details and often fill out and send off ACC details of your injury.

During your consultation, your Physiotherapist will take a detailed history.  This is the most important part of the assessment for us to formulate a diagnosis and during this time, we ask that cell phones are turned off.

Your therapist will generally need to visualise the affected area, it pays to be prepared with a singlet for a shoulder or shorts for a knee, for instance.  They will complete a thorough physical assessment using a range of tests to assist in diagnosis of the source of your injury or pain.

They will then formulate a plan for your rehabilitation. This may involve exercise, hands on treatment, radiological referral or specialist referral, depending on the condition.  Treatment options will be discussed with you before implementation.

Often, follow up visits are required to progress exercise or treatment.  Generally these will be in the clinic, but we can still offer these over video if required.  This can be discussed with your therapist.

All our consultations are conducted in accordance with the Health and Disability Code of Rights, and privacy will be respected at all times.

Our Fees

ACC Consultation
Initial – $25
Subsequent visits – $20

Private Consultation
Initial – $70
Subsequent visits – $55

* Additional materials charges may apply if required.